Terms & conditions

1. What these terms cover

These terms apply to private passenger transfer services arranged through this website with the company identified above. Please read them before submitting a booking request.

2. A request is not yet a booking

Submitting the form sends us a transfer request. You will immediately receive an acknowledgement email with a reference number; this confirms we received the request, not that the transfer is booked. The contract is formed when we send a separate confirmation email. If we cannot serve the requested time or route, we will say so and nothing is owed by either side.

3. Prices

• Prices are per vehicle, not per passenger, and include VAT.
• The price covers the route and vehicle class selected, including tolls, luggage and the waiting time described in clause 5.
• Where no fixed price exists for a route, the request is accepted as “price on request” and we quote before confirming.
• Payment is arranged directly with us or the driver. This website takes no payment.

4. Your responsibility for the details you give

The transfer depends on the accuracy of the pickup address, date, time, flight number and passenger and luggage counts you provide. If a vehicle is sent and cannot carry your party or luggage because the counts were wrong, the transfer may not be possible and the full price may still be due.

Child seats, extra stops and oversized items (golf bags, bicycles, wheelchairs, surfboards) must be requested in the comments field so a suitable vehicle is assigned.

5. Waiting time

• Airport pickups: we track your flight. Waiting time of up to 60 minutes after the actual landing time is included, at no extra cost, including when the flight is delayed.
• All other pickups: waiting time of up to 15 minutes after the agreed time is included.
• Beyond those periods, the driver may leave and the full price may be charged. If you are running late, call the number on this site — a driver who knows will wait where possible.

6. Changes and cancellations

• Changes and cancellations should be sent by email or WhatsApp, quoting your reference number.
• Cancellations made more than 24 hours before the pickup time are free of charge.
• Cancellations made less than 24 hours before, or a no-show at the pickup point, may be charged in full, since the vehicle and driver are already committed.
• If we have to cancel — a vehicle breakdown, for example — we will either arrange an equivalent replacement or refund any amount paid in full.

7. Conduct during the transfer

Seat belts must be worn. Smoking and alcohol consumption are not permitted in the vehicles. A driver may refuse or end a journey where a passenger’s behaviour is unsafe or unlawful, or may decline to carry more passengers than the vehicle is licensed for.

8. Liability

We are liable for the transfer we perform, and our vehicles are insured for passenger transport as Spanish law requires. We are not liable for losses caused by circumstances outside our reasonable control — weather, strikes, road closures, accidents or an airline’s own delays — nor for consequential losses such as a missed flight where the delay was not caused by us. We strongly recommend travel insurance for onward connections.

Nothing in these terms limits rights you have as a consumer under Spanish or EU law.

9. Lost property

Items found in a vehicle are kept for 30 days. Contact us with your reference number and we will arrange return; courier costs are payable by you.

10. Complaints, law and jurisdiction

Send complaints to the email address above; we reply within 14 days. These terms are governed by Spanish law, and disputes are subject to the courts of the province of Málaga, except where consumer-protection rules let a consumer sue in the courts of their own place of residence.